83 points · Philpax · 8 hours ago
news.ycombinator.com/item?id=46890418hampus
semiquaver
edoceo
dewey
dandigangi
bravetraveler
spike_protein
danpalmer
I did a Zendesk integration shortly after working on a general overhaul of our email at a previous company. The overhaul involved separating out our different types (transactional, marketing, support, etc), and then implementing best practices on deliverability for each of them. Not your day-one email setup, but we were still a small company.
The comparison to Zendesk's approach was astounding. Assuming you don't want to use a Zendesk address (we didn't, customers thought it was dodgy), the email setup they let you do was bad, and their support folks had no idea about any of the details. DKIM, SPF, etc, was all alien to them. Ironically they had pretty bad support in general.
Gualdrapo
axka
Also super annoying are crypto scams sent from an Italian ISP's (tiscali.it, shame on you) email service, even though I tried to contact the ISP, but that's unrelated to this.
noname120
timvisee
rootxy
dang
Wingy
akpa1
bitwize125
_Chief
graton
petetnt
LoganDark
adityashankar
[1]: https://gist.github.com/hampuskraft/780c8fbcc4042689153533ef...